What we do

#Hope #Motivation #Action #Change

At bthechange CIC, we design and deliver trauma-informed, culturally competent programmes that support people through the most critical moments of their lives. Our work is rooted in inclusion, recovery, and meaningful change—ensuring that individuals facing structural barriers are met with compassion, authenticity, and practical support.


We provide life-saving support at moments of crisis while also driving long-term systemic change in areas where inequality, harm, and exclusion persist. Our approach recognises that individual recovery and system transformation must happen together.


Our work is delivered through two connected offers:


Criminal Justice Programmes –

 an integrated portfolio of programmes delivered across the criminal justice system, focused on fairness, procedural justice, cultural competency, rehabilitation, and accountability. This includes work in custody and the community, supporting people impacted by the system as well as the staff and structures that shape their experiences.  Transition sits within this offer as a specific programme, providing targeted support at critical points of release, recall, and reintegration, where risk, instability, and harm are highest.


Systemic & Strategic Change –

working with organisations, institutions, and partnerships to embed equity, trust, and trauma-informed practice within culture, policy, and decision-making.


Both offers are grounded in trauma-responsive, culturally informed practice and a belief that systems must change alongside the people navigating them.

We deliver early intervention, one-to-one support, structured programmes, and community-led initiatives, alongside safe, principled spaces where people can reflect, heal, and rebuild. Our team brings deep lived experience and leadership from diverse backgrounds, shaping services that are credible, relational, and responsive to real-world need.


Through strong partnerships across communities, public services, and grassroots organisations, we challenge inequality, promote fairness, and help create systems where people feel seen, valued, and able to thrive.



Authentic Leadership

At bthechange CIC, every member of our team is encouraged to bring their full authenticity to their role. The lived realities and diverse backgrounds of our team shape the way we work and ensure our services are grounded in real experience and understanding.


Many members of our leadership and delivery teams bring direct insight into the challenges faced by people navigating complex systems.  This experience enables us to build trust quickly—an essential foundation for meaningful engagement and positive change.


We believe that change is always possible, and that people can transform their lives and make a powerful contribution to society when given the right support conditions.


However, we also recognise that a “one size fits all” approach rarely works. That’s why we offer a tailored and truly responsive model of support, delivered by a team whose methods and practices have been developed through expertise.

Ethical Outcomes

Ethical outcomes for us are not just targets—they’re the heart of everything we do. We measure success by how people feel, how they grow, and whether they experience genuine change in their lives.

Our ethical approach ensures:

  • People are met with empathy, respect, and cultural understanding.
  • Support is tailored, never standardised.
  • Lived experience is seen as expertise, not an afterthought.
  • Trust is built through honesty and shared humanity.
  • Every person leaves feeling more confident, connected, and valued.



Ethical outcomes mean doing what’s right for people—not what’s easiest for systems.